Privacy Policy
Effective Date: 12th May 2026
Welcome to Refined Radiance (“we”, “our” or “us”). We are committed to protecting your privacy and handling your personal data transparently and securely.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our laser hair removal services.
This policy is designed to comply with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
1. Who We Are
Refined Radiance
58 Church Ln, Warrignton, WA3 5DJ
For the purpose of data protection, we are the “data controller” of your personal data.
2. Information We Collect
We may collect and process the following personal data.
Information You Provide
- Full name
- Email address
- Phone number
- Billing and payment details
- Appointment history
- Consultation forms
- Medical or skin-related information relevant to treatment
- Marketing preferences
Information Collected Automatically
When you use our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral source
- Cookies and analytics data
3. Special Category Data
Because laser hair removal treatments may involve health-related information, we may process ‘special category data’ such as:
- Skin conditions
- Medical history relevant to treatment
- Medications
- Contraindications
- We only collect this information:
- With your explicit consent
- When necessary to provide safe treatment
- To comply with legal or insurance obligations
4. How We Use Your Information
We use your personal data to:
- Book and manage appointments
- Provide consultations and treatments
- Communicate with you about appointments
- Process payments
- Send service updates
- Improve our website and services
- Maintain treatment records
- Comply with legal and regulatory obligations
- Send marketing communications where you have consented
5. Legal Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
Providing treatments and appointments -
Contract
Maintaining treatment records -
Legal obligation
Processing health information -
Explicit consent
Website analytics -
Legitimate interests
Marketing emails or SMS -
Consent
6. Marketing Communications
We may send promotional emails, offers, or updates if you have opted in to receive marketing communications.
You can unsubscribe at any time by:
- Clicking the unsubscribe line in emails
- Contacting us directly
7. Sharing Your Information
We may share your information with trusted third parties including:
- Payment processors
- Appointment booking software providers
- Website hosting providers
- IT and security providers
- Legal or regulatory authorities where required
All third-party providers are required to keep your data secure and confidential.
8. Data Protection
We retain personal data only for as long as necessary to:
- Provide services
- Maintain legal and insurance records
- Resole disputes
- Meet regulatory obligations
Treatment records may be retained for several years in accordance with professional and insurance requirements.
9. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic
- Remember your preferences
- Support advertising and remarketing
We may use services such as:
- Google Analytics
- Meta Pixel
- Booking platform cookies
You can manage cookie performances through your browser settings or our cookie banner.
10. Your Rights Under UK GPDR
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with the UK
Information Commissioner’s Office (ICO)
ICO Contact Information
Information Commissioner's Office
11. Data Security
We implement appropriate technical and organisational measures to protect your personal data against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
However, no internet transmission is completely secure.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
13. Children’s Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children.
14. Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective data.