Cancellation policy

If you need to cancel or reschedule your appointment, we ask for a minimum of 48 hours' notice. If you provide less than 48 hours’ notice or fail to attend your appointment, you will be charged £50 at your next appointment.

A consultation and patch test are required prior to treatment. Treatment cannot be carried out without a valid patch test completed at least 48 hours beforehand.  

Clients must be 18 or over.  

If you are running late, please contact your practitioner as soon as possible. Upon arrival, treatment will continue within the remaining time of your scheduled appointment. Full treatment charges will still apply. Any missed areas will require an additional appointment and may incur an extra fee. 

If you pay in full for a package, you will receive the last session free. 

You may also split the payment for your package across multiple sessions, 

or you can pay for each session individually and not agree to a package. 

No sunbeds or fake tan two weeks before your appointment and two weeks afterwards.

Appointments may need to be postponed if a tan is present.

The treatment area must be shaved prior to your appointment unless advised otherwise. If shaving is required during your appointment, an additional fee may be applied.  

Certain medications or medical conditions may prevent treatment or require a doctors note before treatment can commence. 

We reserve the right to refuse treatment if it is unsafe. 

If you need to pause your treatment due to pregnancy, starting new medication, or changes in your  medical condition, your account will be placed on hold. A new consultation and patch test may be required before restarting treatment.  

If you have holidays or important events coming up, please inform your practitioner so appointments can be scheduled appropriately.